- Home »
Top Gun Customz FAQ
- Shipping & Returns
- TGC Warranty Information
If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Top Gun Customz to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Top Gun Customz offers its customers.
Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Top Gun Customz takes great pride in having you as a customer and we will ensure your privacy as a customer. Top Gun Customz does not sell or exchange names or any other information about our customers with third parties.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
topguncustomz.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
Top Gun Customz seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
If you are a registered member at Top Gun Customz, you can change your personal information at any time by updating your information at check-out.
We welcome your comments and questions about privacy. Please send email to Tyler.Grandsko@gmail.com.
We are confident that your visit to Top Gun Customz is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 419-309-5702 .
Top Gun Customz utilizes standard USPS and UPS ground freight on all orders.
For orders going to Alaska and Hawaii please call 419.309.5702 for a quote. Additional shipping charges apply.
Weather and holidays are the most common shipping delay for UPS and USPS.
Top Gun Customz does not accept returns outside of 30 days from the original date of purchase. Top Gun Customz does not accept C.O.D. returns. All returns must be authorized by Top Gun Customz to be eligible for a refund.
Return shipping and handling costs are to be paid for by the customer unless there is a warranty issue, in which case Top Gun Customz will issue a return label for the customer. All eligible products are subject to a 15% restock fee for new product returns. Top Gun Customz does not accept opened and/or installed products for refunds. Any/all products returned will go through our inspection process and be deemed eligible or ineligible for return, exchange, or refund based on the condition of the packaging and the product. All products must be in their original packaging, not installed, all components present with no damage or wear when received.
TGC manufactures top of the line suspension components and LED lighting with a quality and price that is unmatched by any of its competitors.
All stock parts will ship same day when ordered before 3pm Eastern Time.
TGC/Top Gun Customz, Inc. (“Vendor”) makes this Express Limited Warranty (herein, this “Limited Warranty”) of Vendor manufactured products to the original retail purchaser (“Buyer”) to be free from defects in material and workmanship as of the date of purchase, but only when such Vendor products are used under normal, non-commercial operating conditions; this Limited Warranty is made solely to the Original Buyer and Vehicle on which products were originally installed and is non-transferable.
Q: THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING AND WARRANTY CLAIMS IN WHICH THE FOLLOWING CIRCUMSTANCES EXIST ARE EXPRESSLY EXCLUDED:
- Product(s) improperly applied, installed, adjusted or modified - including hardware.
- Product(s) installed on vehicles used for commercial purposes.
- Product(s) installed on vehicle make/models other than that for which they are intended and sold.
- Product(s) used for other than Vendor specified applications.
- Product(s) that are used in racing, off-roading, and/or competition type activities.
- Any product(s) retailer representations, acts or omissions.
- Cosmetic finish of products.
- Damage as a result of accident, abuse, fire, salt, corrosion, misuse and/or unreasonable use, off-road travel, normal wear and tear, vehicle vibration, noise, vandalism, lack of maintenance, acts of God or unapproved chemical application or exposure.
- Normal wear and tear on items such as mountings, bushings, diminished shock and stabilizer dampening resistance, finish, dents and scratches, as these components and issues are known to wear over time with normal use.
SOME SUSPENSION COMPONENTS ARE PRONE TO GRADUAL WEAR AND TEAR OVER TIME AND THEREFORE ARE NOT COVERED WITHIN THE LIMITED WARRANTY. Exclusions to our Limited Warranty apply to wear and tear items such as mountings, bushings, diminished shock and stabilizer dampening resistance, finish, dents and scratches, as these components and issues can wear out or occur naturally over time. In the event that your product is found to be defective under the terms of the Limited Warranty, Vendor, at its sole discretion, will either repair or replace the defective item part. All repairs must be made by an authorized Vendor dealer or under the direction of Vendor. In either event, Vendor shall not be responsible for shipping, transportation, freight, installation, labor, damage to related components, cost incurred due to down time of vehicle or any other costs or loss incurred in connection with any warranty claim or remedy under this Limited Warranty. When enacting a warranty claim, Vendor will need to verify that you are the original purchaser and may require photos of the defective or damaged part(s) along with proof of purchase (original bill of sale or receipt) and/or original warranty information form which must be presented at the time of claim and include place of purchase, date of purchase and amount paid.
THIS EXPRESS LIMITED WARRANTY CONSTITUTES THE ENTIRE OBLIGATION OF VENDOR AND THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, WARRANTY OF FITNESS FOR ANY PURPOSE WHATSOEVER OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; VENDOR HEREBY DISCLAIMS ALL IMPLIED WARRANTIES OF ANY TYPE OR SORT, INCLUDING WITHOUT LIMITATION: (1) THE IMPLIED WARRANTY OF MERCHANTABILITY, (2) THE IMPLIED WARRANTY OF FITNESS FOR ANY PURPOSE WHATSOEVER AND (3) THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. LIABILITY IS LIMITED TO THAT SET FORTH HEREIN AND INSTALLATION OR REMOVAL COST OR FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF PROPERTY, PERSONAL INJURY, LOSS OF BUSINESS, LOSS OF PROFITS, OR ECONOMIC LOSSES) NOR FOR PUNITIVE, STATUTORY, OR EXEMPLARY DAMAGES, WHETHER IN NEGLIGENCE, WARRANTY, STRICT LIABILITY OR OTHERWISE.
This Limited Warranty gives you specific legal rights, and you may have other rights that vary from state to state. Some jurisdictions do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the limitation or exclusion herein may not apply to you.
The Express Limited Warranty contained herein is the complete and final expression of the Vendor’s warranty obligations with respect to the Vendor products. All other prior or contemporaneous communications with regard to warranty obligations of Vendor for the products, regardless of whether in writing or otherwise, are merged into this Express Limited warranty and this Express Limited Warranty shall not be modified except in writing, signed by Vendor.
- Pitman Arms, End Links, Lift Blocks, Spacers, Ladder/Traction Bars, and Control Arms: As long as the Buyer owns the Vehicle on which the products were originally installed are one year form the retail date of purchase.
- Leaf and Coil Springs: One (1) year from the retail date of purchase.
- Shocks and Stabilizers: One (1) year from the retail date of purchase.
- Standard black powder coat applied to TGC brand parts: Only until receipt of purchase – parts that ARRIVE with powder coat and/or finish DAMAGED UPON DELIVERY may be exchanged or recoated. Damage that occurs during or as a result of installation and/or use will be considered normal wear and tear and will NOT be eligible for warranty coverage.
- Bushings, Ball Joints and Fillings: 90 days from the retail date of purchase.
- Limited lifetime warranty on hard suspension components (level kits)